Conditions for online booking 2020

  • Private customers registers online, or via Ålandstrafiken, and receives AT-number with personal login and password. Mandatory information includes name, address, mobile phone number, e-mail, car registration number and alternative car registration numbers. For more information, see "Passenger registration". 
  • Only customer numbers with AT-***** are accepted. For more information, see "Passenger registration". 
  • When customer has booked a vehicle onboard the archipelago ferries, the customer has approved the booking-/amendment-/cancellation rules including fees. 
  • Prepaid online tickets via PayTrail or purchased at Ålandstrafiken´s office (office hours) get a discount of 20% on regular priced tickets (the discount does not apply on the Föglöline)
  • Bookings are mainly for trips to/from the archipelago if not other notified and can be made up to 1 h before departure from start harbor online or to Ålandstrafiken´s office (office hours) unless stated otherwise.
  • All vehicles can be booked online except tractors, tractors and trailers, vehicles for transit travel, vehicles for goods and fuel transports and buses.
  • Booking is valid for the chosen route, date, departure time and does not entitle to another trip without a amendment/cancellation online or to Ålandstrafiken's office. 
  • Reservations cancelled 24 h/12 h at the latest before departure are refunded, except a handling fee of 5 euro. To obtain a refund the obligatory customer information has to be completed with a bank account number (IBAN and BIC) and personal identity number.
  • No-show means that the customer has not cancelled their vehicle at all and the customer will be invoiced 40 euro fee. This applies even when the customer chooses a different departure than the booked. Booked place must be used or cancelled for the benefit of other travelers. 
  • See also ”General booking conditions” and ”Changes/cancellations”.